Rates subject to change without notice.
| ||Your SmartRoam SIM Card is pre-activated and comes ready to use. Your cell phone number is printed on the materials included in the SIM card package.|
- Insert the SmartRoam SIM Card into your unlocked GSM cell phone as shown in your phone's user manual
- Switch on the phone and set your phone to the proper frequency when outside the US.
- If prompted, enter the PIN code* received with the SIM card.
- Once the phone registers itself with an available network (this takes between 30 seconds and 2 minutes), your phone is ready for use.
* In most cases we will turn off the SIM PIN code requirement so that it will not be required to be entered.
Making calls using your SIM card
To make a call, simply dial a "Plus" (+) symbol, the country code, the phone number and then press the "Send" or "Yes" key.
Instead of putting the phone to your ear immediately, wait about two seconds and the phone will ring back, alerting you to answer the phone. Press the "Send" or "Yes" key and you will hear your call go through.
Just dial a "Plus" (+) symbol, the country code, the city code, and then the phone number (country code is "1" for the US) and the "Send" or "Yes" key to reach any number.
In these few seconds, the SIM card calls you back. This allows you to control the calling rate per minute and save.
Please Note: When people call you from the US to your mobile phone, they dial your access number 1-888-510-7626 followed by your mobile phone number.
By calling the 1-888 access number callers will not have to pay costly international long distance charges on their phone (but you will be debited for the call on your USA Redirect account). SIM card's international number is still available for callers if they choose to dial "011" followed by your mobile number. For more information on making it easier for callers to reach you by adding a dedicated SmartForward US-based phone number.click here.
Voicemail: To access your voicemail box simply call +32 486 191996 from your phone using the instructions above and you will be able to check your messages and create a personalized greeting by following the prompts.
Adding credit/Purchasing reloads
The SmartRoam SIM Card only needs to be reloaded once every 9 months to remain active. When it is time to reload you can simply call us and we will add the reload directly to your account. To purchase reloads for your SIM card please call our reload center at 1-703-620-0879 (or from your mobile at +1-703-620-0879) or at 1-800-872-7626 from within the US.
Using Optional GPRS Data Roaming With Your Travel International SIMDetailed below are the GPRS data settings for the SmartRoam global roaming SIM. Thanks to a special promotion GPRS data on select carriers in some of the more popular countries debits at under 5 Euro per MB. 1 MB on most cell phones (not the iPhone) is typically about 100 emails, or 1 email with a medium sized attachment. If you need BlackBerry Data, or are traveling outside of the countries listed below be sure to consider our International UK O2 SIM (see bottom of this page for link), as the per MB rate outside of the preferred carriers listed below debits at nearly 20 Euro per MB.
Please note that the carrier does not list all available unlocked GSM phones as compatible with this service. We cannot guarantee the correctness or validity of the GPRS settings published below and therefore cannot guarantee that the GPRS settings below will work with your phone.
It is also worth noting that the SmartRoam SIM requires that GPRS services are activated before GPRS services can be accessed via a mobile phone, therefore you should check with us to make sure that you have GPRS activated on your phone account before attempting to change GPRS settings on your phone.
Please make sure that you write down your old GPRS settings if your phone can only store one set of GPRS settings at a time before you make changes so that you can easily restore the original settings after returning from your trip.
Below are the required fields needed to set up your phones WAP/GPRS data settings if your phone does not pull the settings automatically from the SIM.
See your phone's instruction manual to determine how to enter a data profile to change your GPRS data settings if your unsure how to get started (your data profile can usually be found in your phones menu under web access access points, connection, or data settings).
Choose create a new profile/entry
Scroll down to "homepage" and enter your preferred homepage (we sugggest wap.google.com) note: do not enter www before entering the homepage.
Go to "name" and type in a name for the new data connection (we suggest SmartRoam)
If a data bearer option is in your menu select packet data
Scroll to "GPRS APN" and type web.be
Go to "user name" and enter web
Under "password" enter web
save your settings
SmartRoam Preferred Networks:
|Austria||AUTCAOne or AUTHU||Hutchison 3G ||4.53/Mbyte |
|Czech Republic||CZEET ||Telefonica O2 ||4.53/Mbyte|
| Denmark||DNKHUHi or DNKDM||Hutchinson 3G or Sonafon || 4.53/Mbyte|
|Germany||DEUE1E or DEUE2|| Mobilfunk or O2|| 4.53/Mbyte |
|Ireland||IRLH3 ||Hutchison 3G||3.98/Mbyte|
|Italy||ITAH3H3G or ITAWI||Hutchison or Wind||4.53/Mbyte|
|Netherlands||NLDPTKPN|| Hutchison 3G||3.98/Mbyte|
|Poland||POLP4P4 ||Sp. z o.o || 3.98/Mbyte |
|Portugal||PRTTMTMN|| TMN|| 4.53/Mbyte |
|Spain||ESPTE ||Telefonica Moviles(Movistar) ||4.53/Mbyte |
|Sweden||SWEHU orSWEIQTele2||Hutchison 3G or Comviq ||4.53/Mbyte |
InTouch SmartCards can only provide a limited amount of support configuring these settings. If you are not comfortable changing these settings on your own please call us before purchasing this SIM if you intend to use data.
|UK||GBRHU or GBRCNO2 ||Hutchison 3G||3.98/Mbyte |